Napps Cooling, Heating & Plumbing

Professionalism is the most-mentioned dimension and is deeply mixed: two reviews praise responsiveness and courteous service, while three reviews describe serious failures including no-shows without notification, rude customer service, and an employee suspected of being under the influence on the job. Pricing drew a significant complaint in one review where a customer felt overcharged by over $1,1... Read more

Professionalism is the most-mentioned dimension and is deeply mixed: two reviews praise responsiveness and courteous service, while three reviews describe serious failures including no-shows without notification, rude customer service, and an employee suspected of being under the influence on the job. Pricing drew a significant complaint in one review where a customer felt overcharged by over $1,100 for minor work, with only one positive mention of reasonable pricing, resulting in a low score. Project completion is similarly split — two reviews describe fast, complete service, while two others involve either no-shows or disputed billing for incomplete or unnecessary work. Experience scores moderately, with a few reviewers explicitly praising technical knowledge and quick diagnosis, though no negative experience comments were made about skill level specifically. Read less