On The Way AC Plumbing & Electrical

The review pool is deeply mixed and spans multiple years, making it difficult to draw a clean conclusion about current service quality. Positive reviews — several of which are 3 to 7 years old — praise promptness, fair pricing, and polite staff, particularly for electrical and AC work. However, the two most recent reviews (2024) are both 1-star and describe serious failures: a rushed and incom... Read more

The review pool is deeply mixed and spans multiple years, making it difficult to draw a clean conclusion about current service quality. Positive reviews — several of which are 3 to 7 years old — praise promptness, fair pricing, and polite staff, particularly for electrical and AC work. However, the two most recent reviews (2024) are both 1-star and describe serious failures: a rushed and incomplete AC tune-up, a refusal to perform a thorough diagnostic, and Freon that held for only 2–3 days before a significant leak caused the system to fail entirely. A separate 1-star review from 2023 describes an incorrect generator installation that voided the warranty and caused repeated failures over 19 months. These recent negative reviews involve not just poor customer service but substantive technical failures and potential deception, which heavily drag down scores for project completion and experience. The older positive reviews, while genuine in tone, cannot offset documented recent failures. Read less