Mr. Rooter Plumbing of Galveston & Brazoria Counties

This contractor has a deeply polarized review profile with a large volume of strongly positive and strongly negative reviews. The positive reviews frequently praise specific named technicians — Steven, Shaun, Larry, Richard, Gavin, Gary, Ian, Lee, and Robert — for professionalism, friendliness, and competent work. However, a substantial and consistent pattern of negative reviews describes seri... Read more

This contractor has a deeply polarized review profile with a large volume of strongly positive and strongly negative reviews. The positive reviews frequently praise specific named technicians — Steven, Shaun, Larry, Richard, Gavin, Gary, Ian, Lee, and Robert — for professionalism, friendliness, and competent work. However, a substantial and consistent pattern of negative reviews describes serious misconduct including: misrepresenting diagnoses to home warranty companies (AHS) to deny coverage, inflating out-of-pocket costs with unnecessary add-ons, abandoning jobs mid-service, failing to return calls, and leaving work incomplete or in worse condition than found. Pricing complaints are severe and recurring, with multiple reviewers citing quotes 10x–40x higher than what competitors charged for the same work. Project completion failures are numerous, including no-shows, unfinished repairs, and jobs reported as complete to AHS when they were not performed at all. Read less