Ed Koch Plumbing

Ed Koch Plumbing (Doug) shows severe inconsistency in service quality and reliability. While some older reviews (2017–2019) praise quick response, fair pricing, and quality work, recent reviews (2022–2023) reveal critical failures in professionalism, follow-through, and customer service. Multiple customers report unresponsiveness, broken promises regarding refunds, incomplete repairs requiring... Read more

Ed Koch Plumbing (Doug) shows severe inconsistency in service quality and reliability. While some older reviews (2017–2019) praise quick response, fair pricing, and quality work, recent reviews (2022–2023) reveal critical failures in professionalism, follow-through, and customer service. Multiple customers report unresponsiveness, broken promises regarding refunds, incomplete repairs requiring costly rework, and one account of intoxication on the job. The company demonstrates technical competence in workmanship but is undermined by poor communication, non-responsive behavior after job completion, and failure to honor commitments. The pattern suggests deterioration in service standards over time. Read less