Doctor Cool & Professor Heat

Doctor Cool & Professor Heat receives a critically low WW Score of 42.3, driven primarily by severe pricing concerns and significant project completion failures. While professionalism scores moderately at 58 (with some positive notes on technician friendliness and responsiveness), the company is overwhelmingly criticized for extreme markups on parts (400%+ in some cases), misleading sales tactics,... Read more

Doctor Cool & Professor Heat receives a critically low WW Score of 42.3, driven primarily by severe pricing concerns and significant project completion failures. While professionalism scores moderately at 58 (with some positive notes on technician friendliness and responsiveness), the company is overwhelmingly criticized for extreme markups on parts (400%+ in some cases), misleading sales tactics, and failure to complete repairs correctly on first visits. Multiple reviews document incomplete installations, misdiagnosed problems, and damage caused during service. The company's pattern of recommending expensive system replacements when repairs would suffice, combined with numerous instances of abandoned or improperly completed work, severely undermines trust. A small subset of positive reviews (approximately 10%) praise specific technicians and stand-behind-work policies, but these are vastly outweighed by complaints spanning the entire 15-year review period. Read less