Overview of Company Customer Sentiment Analysis in May
Plumb Perfection earns strong marks across all four dimensions, with consistent praise for professionalism, punctuality, and friendly communication — particularly from Katie and Scott. Technical competence is well-evidenced across multiple job types including water heaters, toilets, and leak repairs. Pricing is generally viewed positively, with one reviewer noting affordability and another appre... Read more
Plumb Perfection earns strong marks across all four dimensions, with consistent praise for professionalism, punctuality, and friendly communication — particularly from Katie and Scott. Technical competence is well-evidenced across multiple job types including water heaters, toilets, and leak repairs. Pricing is generally viewed positively, with one reviewer noting affordability and another appreciating an unprompted military discount refund, though one reviewer acknowledged plumbing is inherently expensive. The primary drag on the Project Completion score is a notable complaint from one reviewer who received no response to multiple phone calls for minor work, suggesting the company may deprioritize smaller jobs — a meaningful reliability concern. Most reviews are from 2021–2023, with the most recent being late 2023, giving the dataset reasonable but not fully current relevance. Read less