Prince Plumbing & Mechanical

Prince Plumbing has a strong base of loyal, satisfied customers who consistently praise responsiveness, friendliness, and the ability to handle complex jobs like tunneling under foundations and emergency calls. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe feeling overcharged for short jobs, receiving inconsist... Read more

Prince Plumbing has a strong base of loyal, satisfied customers who consistently praise responsiveness, friendliness, and the ability to handle complex jobs like tunneling under foundations and emergency calls. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe feeling overcharged for short jobs, receiving inconsistent quotes, and being billed more than originally estimated, which substantially drags down the pricing dimension. Project completion is generally solid but is undermined by at least two serious incidents: an abandoned multi-part bathroom addition contract and a callback situation where a repair failed and the company declined to fix it. Professionalism scores moderately well overall but is pulled down by documented instances of rude technicians, an unresponsive receptionist, blocked phone calls after a billing dispute, and one extended no-show during a crisis. The WW Score of 68.4 reflects a company with genuine strengths but meaningful, documented weaknesses that prospective customers should weigh carefully. Read less