Overview of Company Customer Sentiment Analysis in May
The single review analyzed is a detailed, highly negative account describing a pattern of non-communication, missed appointments, and failure to complete paid work. The contractor accepted a $45 co-pay for a simple GFI repair and never returned to complete the job, which directly tanks the project completion score to zero. Professionalism is near-zero given a full voicemail box, a non-functional w... Read more
The single review analyzed is a detailed, highly negative account describing a pattern of non-communication, missed appointments, and failure to complete paid work. The contractor accepted a $45 co-pay for a simple GFI repair and never returned to complete the job, which directly tanks the project completion score to zero. Professionalism is near-zero given a full voicemail box, a non-functional website, no-shows, and complete unresponsiveness to the customer, the home warranty company, and the BBB. A minimal experience score is assigned only because the reviewer notes the contractor did identify the problem, though he arrived without tools to fix it. Pricing receives a very low score because the reviewer implies the co-pay was collected under false pretenses with no intent to complete the work, constituting deceptive financial conduct. Read less