Centex Rootdown Plumbing

Jeremy receives genuinely positive feedback from satisfied customers who praise his punctuality, friendly demeanor, professional appearance, and willingness to explain work clearly. However, two significant negative reviews meaningfully drag down every dimension: one describes a refusal to perform a smaller scoped repair unless the customer agreed to a $14,500 full replumb, and another describes a... Read more

Jeremy receives genuinely positive feedback from satisfied customers who praise his punctuality, friendly demeanor, professional appearance, and willingness to explain work clearly. However, two significant negative reviews meaningfully drag down every dimension: one describes a refusal to perform a smaller scoped repair unless the customer agreed to a $14,500 full replumb, and another describes a $195 camera charge that led to a misdiagnosis, with a second plumber resolving the issue quickly. These complaints are specific, credible, and raise real concerns about upselling practices and diagnostic accuracy. The positive reviews are genuine and detailed but are mostly from 2018–2019, making them over four years old at minimum, which reduces their current reliability. The two negative reviews, while a minority, describe serious enough conduct that they cannot be dismissed. Read less