Ron’s Irving Service

Ron's Plumbing shows a mixed but analyzable track record across all four dimensions. Professionalism scores are dragged down significantly by recurring punctuality failures (multiple no-shows or very late arrivals), a failure to return calls after a leaking repair, and one incident of a technician tracking mud through a customer's home — though many older reviews praise courteous and communicati... Read more

Ron's Plumbing shows a mixed but analyzable track record across all four dimensions. Professionalism scores are dragged down significantly by recurring punctuality failures (multiple no-shows or very late arrivals), a failure to return calls after a leaking repair, and one incident of a technician tracking mud through a customer's home — though many older reviews praise courteous and communicative technicians. Pricing is similarly split: several reviews praise fair and transparent pricing well below competitors, while others cite a $205 charge for a $20 part, an $837 sink swap deemed excessive, and a $99 trip charge not clearly disclosed upfront. Project completion is the weakest dimension, with at least three serious failures: an unresolved leak the customer's husband had to fix himself, a $30,000 sewer re-plumb that was later found leaking with no follow-through, and a technician who arrived for a sprinkler job he couldn't perform. Experience scores moderately well, with several reviews praising fast diagnosis and skilled work, though the completion failures suggest inconsistency across technicians. The overall picture is a company with capable technicians and competitive pricing in its best moments, but with meaningful reliability and follow-through problems that cannot be ignored. Read less