Reeves Family Plumbing

Reeves Family Plumbing has a strong base of loyal, long-term customers who consistently praise the professionalism, punctuality, and friendliness of technicians — particularly DJ, Jordan, and others named across many reviews. However, the score is meaningfully pulled down by a cluster of serious negative reviews that allege billing fraud, hidden charges, misrepresentation of services, failure to... Read more

Reeves Family Plumbing has a strong base of loyal, long-term customers who consistently praise the professionalism, punctuality, and friendliness of technicians — particularly DJ, Jordan, and others named across many reviews. However, the score is meaningfully pulled down by a cluster of serious negative reviews that allege billing fraud, hidden charges, misrepresentation of services, failure to complete jobs, and poor office communication. Pricing is the weakest dimension: multiple reviewers explicitly called out overcharging, quotes that tripled in scope, and at least one allegation of unauthorized credit card charges. Project completion is also mixed — while most jobs appear to be finished, several reviews describe incomplete work, no-shows, and failure to honor follow-up commitments. The high volume of glowing 5-star reviews from 2024 featuring the same two technicians (DJ and Jordan) raises a mild flag for review clustering, though the reviews are not identical in phrasing and appear largely genuine. Read less