Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across only 4 reviews spanning 2017 to 2021. Professionalism is a serious concern, with two reviews explicitly describing rude, unresponsive, and unprofessional behavior, while two others praised friendliness and honesty. Project completion is similarly troubled — one review describes a complete failure to follow through on post-install support for an $1... Read more
This contractor has a deeply mixed record across only 4 reviews spanning 2017 to 2021. Professionalism is a serious concern, with two reviews explicitly describing rude, unresponsive, and unprofessional behavior, while two others praised friendliness and honesty. Project completion is similarly troubled — one review describes a complete failure to follow through on post-install support for an $11,000 system, and another describes a technician who prioritized collecting payment over fixing the problem. The two positive reviews, both referencing HVAC work by someone named Martin, suggest competence and fair pricing in that context, but these are older reviews (2018–2019) and do not outweigh the more recent and severe negative experiences. Overall, the score reflects a contractor with inconsistent reliability and significant red flags around accountability. Read less