Primary Plumbing Services

Primary Plumbing's review set is heavily polarized, with strong positive experiences around water heater replacements and responsive communication on one side, and a deeply damaging 1-star review detailing property damage, rude owner behavior, and unprofessional conduct on the other. Pricing is a notable weak point, with multiple reviewers explicitly calling out charges of $400+ for routine mainte... Read more

Primary Plumbing's review set is heavily polarized, with strong positive experiences around water heater replacements and responsive communication on one side, and a deeply damaging 1-star review detailing property damage, rude owner behavior, and unprofessional conduct on the other. Pricing is a notable weak point, with multiple reviewers explicitly calling out charges of $400+ for routine maintenance work as excessive, dragging the price-friendly score down significantly. Project completion is mixed — jobs were generally finished, but the repeat failure of a water heater installation within a week and the owner abandoning a damage-resolution visit mid-conversation are serious red flags. Experience scores moderately, as some reviewers praised technical knowledge and thoroughness while others experienced failed installs and sloppy workmanship. The overall score reflects a contractor with real capability but inconsistent execution and a documented pattern of poor customer handling when things go wrong. Read less