Mission AC, Plumbing & Electric

Mission A/C and Plumbing receives strong and consistent praise for individual technician professionalism, courtesy, punctuality, and communication across a large volume of reviews spanning nearly a decade, which anchors the professionalism score at a moderate-high level. However, pricing is the single most damaging dimension in this dataset: a substantial and recurring pattern of complaints about ... Read more

Mission A/C and Plumbing receives strong and consistent praise for individual technician professionalism, courtesy, punctuality, and communication across a large volume of reviews spanning nearly a decade, which anchors the professionalism score at a moderate-high level. However, pricing is the single most damaging dimension in this dataset: a substantial and recurring pattern of complaints about overcharging, lack of price transparency, inflated parts costs, and quotes far exceeding competitors drags the pricing score down significantly — this is not an isolated concern but a systemic one flagged across many independent reviewers. Project completion is mixed: many jobs are completed well and on time, but there are multiple credible accounts of incomplete work, unresolved recurring failures (particularly with AC installations), property damage left unaddressed, and poor follow-through on callbacks and complaints. Experience scores moderately well due to frequent mentions of knowledgeable technicians, but is tempered by several reviews describing misdiagnosis, incorrect installations, and technicians who appeared to lack expertise on specific systems (e.g., mini-splits, complex duct issues). The overall WW Score of 72.1 reflects a company with genuine service strengths at the technician level but meaningful and well-documented weaknesses in pricing integrity and quality assurance on complex or long-term projects. Read less