Milton Frank Plumbing & Cooling

Milton Frank Plumbing & Cooling demonstrates strong professionalism and responsiveness across a large volume of reviews, with many customers praising punctuality, courteous technicians, and clear communication. Project completion scores well overall, with the majority of jobs described as finished same-day or next-day, though a meaningful minority of reviews cite abandoned quotes, unresolved issue... Read more

Milton Frank Plumbing & Cooling demonstrates strong professionalism and responsiveness across a large volume of reviews, with many customers praising punctuality, courteous technicians, and clear communication. Project completion scores well overall, with the majority of jobs described as finished same-day or next-day, though a meaningful minority of reviews cite abandoned quotes, unresolved issues, and at least one case of significant property damage caused during a service call. Experience scores are generally positive, with numerous reviewers highlighting knowledgeable and skilled technicians, but tempered by several reviews describing technicians who failed to diagnose problems correctly, attempted upselling, or were unable to complete repairs. Pricing is the weakest dimension by a significant margin — a recurring and consistent theme across dozens of reviews spanning multiple years describes charges as excessive, with specific complaints about $300–$900+ for routine jobs, non-refundable trip charges, undisclosed diagnostic fees, and estimates far above market rates. The overall WW Score reflects a company with genuine service strengths but a persistent and well-documented pricing problem that meaningfully undermines customer trust. Read less