Mercy Plumbing

Mercy Plumbing has a large and long-running review history showing genuine strengths in responsiveness and same-day service, with many customers praising prompt arrival and technical competence on standard jobs. However, professionalism is significantly dragged down by a recurring and credible pattern of rude, threatening, and dismissive behavior from the owner across multiple independent reviews ... Read more

Mercy Plumbing has a large and long-running review history showing genuine strengths in responsiveness and same-day service, with many customers praising prompt arrival and technical competence on standard jobs. However, professionalism is significantly dragged down by a recurring and credible pattern of rude, threatening, and dismissive behavior from the owner across multiple independent reviews spanning several years — including alleged threats of legal action, harassing texts to customers, and hanging up on clients. Pricing is the weakest dimension: numerous reviewers across different years explicitly describe charges as high, inconsistent, or deceptive, with multiple customers reporting quotes far above market rate and at least one confirmed instance of a price being changed on arrival. Project completion scores moderately well — most jobs were finished — but there are notable failures including a botched whole-home filtration install, a toilet installed backwards requiring a return visit with additional charges, and at least two no-show appointments. Experience scores reasonably well for routine plumbing tasks but is undermined by the filtration system failure and one diagnostic miss flagged by a second plumber. Read less