GAP Plumbing

GAP Plumbing demonstrates solid overall performance with a WW Score of 76.8, driven by consistent professionalism and technical competence across most jobs. The company excels in responsiveness, punctuality, and friendliness (78 professionalism score), with many customers praising quick arrival times and courteous technicians. However, pricing concerns significantly impact the score—multiple rev... Read more

GAP Plumbing demonstrates solid overall performance with a WW Score of 76.8, driven by consistent professionalism and technical competence across most jobs. The company excels in responsiveness, punctuality, and friendliness (78 professionalism score), with many customers praising quick arrival times and courteous technicians. However, pricing concerns significantly impact the score—multiple reviews cite high service charges ($150–$169 for brief jobs) and aggressive warranty policies that frustrate customers. Project completion is the weakest dimension (74), with several documented cases of incomplete repairs, misdiagnosis, and customers needing to hire other plumbers to finish work. Experience scores well (82) when jobs are completed, but inconsistency in problem-solving and follow-through undermines confidence. The company's willingness to correct mistakes (as shown in the 2015 dishwasher review) is a positive sign, but recurring complaints about pricing structure and incomplete work suggest systemic issues. Read less