Flat Out Plumbing

Flat Out Plumbing shows significant inconsistency across reviews spanning 2013–2019. While many customers praise Keith's technical skill, responsiveness, and fair pricing, multiple serious complaints document no-shows, poor communication, incomplete work, and overcharging. The most damaging review details a $6,500 pipe replacement contract where work was not completed as agreed, leading to a sew... Read more

Flat Out Plumbing shows significant inconsistency across reviews spanning 2013–2019. While many customers praise Keith's technical skill, responsiveness, and fair pricing, multiple serious complaints document no-shows, poor communication, incomplete work, and overcharging. The most damaging review details a $6,500 pipe replacement contract where work was not completed as agreed, leading to a sewage backup on Christmas Day and a refused refund. Professionalism scores are dragged down by documented appointment failures and unresponsive communication. Pricing feedback is mixed, with some praising fair rates while others report excessive charges (e.g., $1,750 for a standard water heater, $675 per toilet installation). Project completion shows strong follow-through on warranty claims but is undermined by the major contract dispute. Technical experience is consistently praised when work is performed. Read less