Bruce Plumbing

Bruce Plumbing presents a deeply mixed picture across all dimensions. Professionalism scores are dragged down significantly by two serious failures: a no-show on two consecutive scheduled appointments with no communication (2021), and a technician who failed to read a provided inspection report and left a customer with unresolved issues after charging $110 (2019). Positive reviews do praise respon... Read more

Bruce Plumbing presents a deeply mixed picture across all dimensions. Professionalism scores are dragged down significantly by two serious failures: a no-show on two consecutive scheduled appointments with no communication (2021), and a technician who failed to read a provided inspection report and left a customer with unresolved issues after charging $110 (2019). Positive reviews do praise responsiveness and respectful demeanor, but these are offset by the severity of the negative incidents. Project completion is the weakest area, with documented cases of abandoned or incomplete work and missed appointments, balanced only partially by reviews noting jobs were finished efficiently. Pricing feedback is mixed — some customers found the service reasonably priced, while one paid $110 for a misdiagnosis with no resolution. Experience concerns are notable, with one detailed review describing a clear technical failure in diagnosing documented leaks. The most recent review (2024) is positive but brief and lacks specifics. Read less