Big John’s Plumbing

Big John's Plumbing has a strong overall reputation built on decades of reviews, with consistent praise for fair pricing, responsiveness, and friendly service. Professionalism scores well in the majority of reviews but is meaningfully dragged down by several credible negative accounts: one reviewer described an unprofessional emoji-only response to an emergency, another reported a careless technic... Read more

Big John's Plumbing has a strong overall reputation built on decades of reviews, with consistent praise for fair pricing, responsiveness, and friendly service. Professionalism scores well in the majority of reviews but is meaningfully dragged down by several credible negative accounts: one reviewer described an unprofessional emoji-only response to an emergency, another reported a careless technician who chipped a bathtub and left a mess, and a third described poor communication and an incomplete job. Project completion is the most nuanced dimension — while most jobs are described as finished well, there are notable exceptions including one review describing an incomplete reroute left through a linen closet, a negative review alleging a bait-and-switch lien tactic, and a 2023 review where crew members allegedly misdiagnosed a simple washer fix as a costly wall tear-out. Pricing is generally praised as fair and competitive, though one reviewer noted prices have risen over time and one described a $250 quote for $24 in parts. Experience scores reflect strong technical ability in most cases but is tempered by reviews citing inexperienced crew members and substandard work on larger jobs. Read less