Alan Burkhalter Plumbing

Alan's Plumbing has a strong base of loyal, long-term customers who consistently praise individual plumbers like Beau, Jeff, Luke, Chris, and Jamie for their technical skill, friendliness, and professionalism in the field. However, a persistent and serious pattern of complaints about the phone receptionist — described across multiple independent reviews spanning years as rude, aggressive, dishon... Read more

Alan's Plumbing has a strong base of loyal, long-term customers who consistently praise individual plumbers like Beau, Jeff, Luke, Chris, and Jamie for their technical skill, friendliness, and professionalism in the field. However, a persistent and serious pattern of complaints about the phone receptionist — described across multiple independent reviews spanning years as rude, aggressive, dishonest, and dismissive — significantly drags down the professionalism score. Pricing is a notable concern: multiple reviewers reported estimates being doubled without clear justification, unexpected charges for drive time to retrieve parts, and quotes described as well above industry average, undermining the value proposition despite some reviewers calling prices fair. Project completion is mixed — most jobs are finished, but at least two reviews describe work left partially done or requiring multiple return visits without resolution, which is a meaningful red flag. Experience scores moderately well given the volume of positive technical feedback, but is tempered by one review explicitly questioning whether licensed plumbers are performing the work and another describing a failure to locate a leak that a competitor found quickly. Read less