Abacus Plumbing Air Conditioning & Electrical

Abacus receives deeply polarized feedback across all four dimensions, with a large volume of reviews pulling scores sharply downward. Pricing is the single most damaging dimension: an overwhelming number of reviewers — across plumbing, HVAC, and electrical — describe quotes that were 2x to 10x higher than competitors, with multiple accounts of misdiagnosis used to justify unnecessary and expen... Read more

Abacus receives deeply polarized feedback across all four dimensions, with a large volume of reviews pulling scores sharply downward. Pricing is the single most damaging dimension: an overwhelming number of reviewers — across plumbing, HVAC, and electrical — describe quotes that were 2x to 10x higher than competitors, with multiple accounts of misdiagnosis used to justify unnecessary and expensive repairs, particularly targeting elderly and vulnerable customers. Project completion is severely undermined by a persistent pattern of missed appointments, no-shows without notification, abandoned mid-job work, and warranty disputes where the company refused accountability for its own installation errors. Professionalism is split: individual technicians frequently receive praise for being friendly, knowledgeable, and communicative, but this is offset by serious complaints about rude technicians, aggressive upselling tactics, management that refuses to engage with complaints, and a dispatch and scheduling operation described repeatedly as unreliable and dishonest. Experience scores modestly above the midpoint because many technicians are described as skilled and thorough, but this is undercut by multiple documented cases of misdiagnosis, botched installations causing property damage, and technicians sent to jobs they were unqualified to complete. Read less