Mr. Rooter Plumbing of Fort Worth

This contractor's review set reveals a deeply polarized customer base: a cluster of positive reviews praising individual technicians by name for punctuality, communication, and professionalism, offset by a large volume of serious negative reviews describing price gouging, incomplete work, no-shows, unlicensed technicians, and refusal to honor warranties or return for callbacks. Pricing is the sing... Read more

This contractor's review set reveals a deeply polarized customer base: a cluster of positive reviews praising individual technicians by name for punctuality, communication, and professionalism, offset by a large volume of serious negative reviews describing price gouging, incomplete work, no-shows, unlicensed technicians, and refusal to honor warranties or return for callbacks. Pricing is the single most damaging dimension, with dozens of reviewers citing charges that were multiples of competitor quotes, misleading coupons, and charges for work that failed to resolve the problem. Project completion is severely undermined by repeated accounts of jobs left unfinished, problems recurring within days, and technicians who could not complete basic tasks. Experience scores are dragged down by credible accounts of unlicensed work, thousands of dollars in property damage, and technicians who lacked basic knowledge. The positive reviews, while genuine in some cases, are insufficient to offset the volume and severity of the negative experiences documented across multiple years. Read less