Waterman’s Plumbing

Waterman's Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism (87.5), experience (86.4), and project completion (85.2). The company excels at punctuality, communication, technical skill, and customer service, with numerous reviews praising specific technicians like Jose, Mike, and Brandon. However, pricing emerges as a not... Read more

Waterman's Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism (87.5), experience (86.4), and project completion (85.2). The company excels at punctuality, communication, technical skill, and customer service, with numerous reviews praising specific technicians like Jose, Mike, and Brandon. However, pricing emerges as a notable weakness (73.8), with multiple customers citing excessive charges for service calls, water heater replacements, and diagnostic work—particularly complaints about $700 static water tests, $350 for 30-minute calls with no repairs, and labor overbilling. While the majority of reviews are highly positive and recent (2020-2025), the pricing concerns and several negative experiences regarding warranty disputes and misdiagnosis prevent a higher score. Read less