Reliable Sewer & Drain Cleaning

The review pool is heavily split between a cluster of recent 5-star reviews (primarily 2025, appearing to cover a Mr. Rooter franchise) and a cluster of serious 1-star reviews (primarily 2019–2024, appearing to cover Reliable Sewer & Drain). Professionalism scores moderately well due to numerous explicit mentions of courteous, prompt, and professional technicians, but is dragged down by multiple... Read more

The review pool is heavily split between a cluster of recent 5-star reviews (primarily 2025, appearing to cover a Mr. Rooter franchise) and a cluster of serious 1-star reviews (primarily 2019–2024, appearing to cover Reliable Sewer & Drain). Professionalism scores moderately well due to numerous explicit mentions of courteous, prompt, and professional technicians, but is dragged down by multiple reviews citing rude staff, no-shows, and dismissive attitudes. Pricing is the weakest dimension, with multiple reviewers explicitly calling out overcharging, bait-and-switch quotes, hidden fees, and prices that ballooned far beyond initial estimates. Project completion is severely impacted by reviews describing unfinished work, failed repairs requiring callbacks, abandoned warranty obligations, and work that caused additional damage. Experience scores mid-range because while many technicians were praised for knowledge and skill, several reviews document incorrect installations, improper workmanship, and repairs that failed within days. Read less