On Time Experts

The overwhelming majority of reviews across all four dimensions are deeply negative, painting a consistent picture of a company with serious systemic failures. Professionalism is devastated by chronic no-shows, missed appointment windows, rescheduled appointments with no notice, dismissive and rude customer service representatives (including agents explicitly stating they 'didn't care'), and a nea... Read more

The overwhelming majority of reviews across all four dimensions are deeply negative, painting a consistent picture of a company with serious systemic failures. Professionalism is devastated by chronic no-shows, missed appointment windows, rescheduled appointments with no notice, dismissive and rude customer service representatives (including agents explicitly stating they 'didn't care'), and a near-total failure to follow through on commitments. Pricing is the single worst-performing dimension, with dozens of reviewers documenting egregious markups — capacitors costing $5–$50 billed at $400–$1,400, plumbing quotes 2–5x higher than competitors, and HVAC system quotes exceeding $72,000 for systems quoted elsewhere at half or less — alongside allegations of bait-and-switch tactics, hidden charges, and predatory upselling. Project completion is critically poor, with multiple accounts of abandoned or incomplete work (a hole left in a brick wall for over a year, ductwork installed incorrectly, quality inspections delayed 60+ days), units failing hours after installation, and technicians leaving jobs unfinished. Experience scores marginally higher only because a small number of positive reviews praise individual technicians by name, but these are vastly outnumbered by accounts of misdiagnoses, failure to identify obvious faults (e.g., a bad capacitor missed across 10+ service calls), and technicians lacking basic tools or parts. Read less