Milestone Garage Door Repair

Milestone's WW Score is severely depressed primarily by an overwhelming volume of pricing complaints, which represent the most frequently mentioned dimension across all reviews. Customers consistently report being quoted prices 3x to 10x above market rate for routine repairs — from a $500 capacitor to a $25,000 tankless water heater — making the pricing dimension score one of the lowest possib... Read more

Milestone's WW Score is severely depressed primarily by an overwhelming volume of pricing complaints, which represent the most frequently mentioned dimension across all reviews. Customers consistently report being quoted prices 3x to 10x above market rate for routine repairs — from a $500 capacitor to a $25,000 tankless water heater — making the pricing dimension score one of the lowest possible. Professionalism is a split picture: individual technicians are frequently described as friendly and courteous, but the company's aggressive upselling tactics, membership plan deceptions, unresponsive management, and in several cases outright negligence or dishonesty drag the score down sharply. Project completion suffers from multiple documented cases of incomplete work, damage caused by technicians, warranty promises not honored, and jobs left worse than before. Experience scores are similarly mixed — some technicians are praised as knowledgeable, but numerous reviews describe trainees, technicians who stayed on the phone with supervisors during repairs, misdiagnoses, and fabricated findings (e.g., the sewer camera incident and the furnace breaker case), indicating inconsistent and unreliable technical quality across the workforce. Read less