Brooks Plumbing

Brooks Plumbing has a deeply polarized review profile spanning over a decade. A substantial base of loyal, long-term customers consistently praise timely service, fair pricing, and skilled workmanship — particularly from technicians like Paul, Terry, Carlos, Oliver, and Phillip. However, a significant and recurring pattern of negative reviews specifically targets the owner John for rude, combati... Read more

Brooks Plumbing has a deeply polarized review profile spanning over a decade. A substantial base of loyal, long-term customers consistently praise timely service, fair pricing, and skilled workmanship — particularly from technicians like Paul, Terry, Carlos, Oliver, and Phillip. However, a significant and recurring pattern of negative reviews specifically targets the owner John for rude, combative, and condescending behavior when customers question billing, which substantially drags down the professionalism and pricing scores. Pricing complaints are among the most serious and specific, with multiple reviewers citing charges they allege were inflated by 2x–4x compared to competitors, and at least two reviewers describing disputed charges during the February 2021 Texas winter storm. Project completion scores are moderate-to-good among those who saw jobs through, but several reviews describe abandoned follow-through, missed appointments, and unresolved callbacks that prevent a higher score. Read less