AStar Air Conditioning, Plumbing & Electric

The review corpus reveals a deeply polarized contractor with a significant volume of serious complaints spanning multiple years. Professionalism scores moderately low due to a recurring pattern of poor scheduling communication, unanswered callbacks, technicians arriving unannounced, and dismissive management responses — offset only partially by a subset of reviews praising individual technicians... Read more

The review corpus reveals a deeply polarized contractor with a significant volume of serious complaints spanning multiple years. Professionalism scores moderately low due to a recurring pattern of poor scheduling communication, unanswered callbacks, technicians arriving unannounced, and dismissive management responses — offset only partially by a subset of reviews praising individual technicians as courteous and professional. Pricing is the weakest dimension, with multiple explicit complaints of extreme overcharging (capacitors marked up from ~$25 to $375, labor quoted at $875/hour, doubled service contract prices, and non-transparent billing), with only one review citing competitive pricing. Project completion is severely damaged by numerous accounts of incomplete work, failed inspections, jobs left unfinished for weeks, incorrect HVAC installations left uncorrected for years, and a pattern of management avoidance when customers sought resolution. Experience scores slightly higher than completion because some individual technicians were praised for knowledge and skill, but is dragged down substantially by multiple accounts of incorrect system sizing, failed repairs that didn't last 24 hours, and installations that failed inspection. Read less