Cathedral Plumbing of Texas

Cathedral Plumbing has a strong core of positive service reviews, particularly centered on individual technicians like Brandon Harrison, who is praised repeatedly for professionalism, knowledge, and going above and beyond. However, the overall professionalism score is significantly dragged down by a substantial and recurring pattern of complaints about reckless and aggressive driving behavior by c... Read more

Cathedral Plumbing has a strong core of positive service reviews, particularly centered on individual technicians like Brandon Harrison, who is praised repeatedly for professionalism, knowledge, and going above and beyond. However, the overall professionalism score is significantly dragged down by a substantial and recurring pattern of complaints about reckless and aggressive driving behavior by company vehicle operators, as well as multiple complaints about rude customer service representatives. Project completion is a notable weakness, with several credible reviews describing warranty refusals, no-call no-shows, abandoned work (e.g., unrepaired brick wall), and failure to honor commitments — these are serious and specific complaints that cannot be dismissed. Pricing received mixed signals: one detailed review described pricing as 'ridiculous' for basic repairs, while a few others praised value, resulting in a below-average score. Experience scores are bolstered by many technically positive field service reviews but tempered by complaints about shoddy installation work and poorly trained technicians. Read less