Horizon Plumbing Services

Horizon Plumbing shows strong technical expertise and professionalism from individual technicians (Jose, Lane, Cody, Brandon, etc.), with many customers praising skill, punctuality, and communication. However, significant systemic issues with scheduling, appointment management, and customer service responsiveness substantially drag down the overall score. Multiple recent reviews (2025, 2024) docum... Read more

Horizon Plumbing shows strong technical expertise and professionalism from individual technicians (Jose, Lane, Cody, Brandon, etc.), with many customers praising skill, punctuality, and communication. However, significant systemic issues with scheduling, appointment management, and customer service responsiveness substantially drag down the overall score. Multiple recent reviews (2025, 2024) document failures to show up, miscommunication about appointments, and poor handling of warranty claims. Pricing is inconsistent—some customers report fair value and savings, while others report significant overcharges. Project completion is mixed: many jobs are completed well, but recurring issues and incomplete resolutions appear in several reviews, particularly for warranty work. Read less