Overview of Company Customer Sentiment Analysis in May
The majority of reviews praise responsiveness, punctuality, and courteous crew behavior, which drives a moderately positive professionalism score. However, a highly detailed and credible 2024 review describes the owner Bill Blankenship becoming verbally abusive, threatening, and using profanity toward a customer who declined a quote — a serious professionalism failure that significantly drags th... Read more
The majority of reviews praise responsiveness, punctuality, and courteous crew behavior, which drives a moderately positive professionalism score. However, a highly detailed and credible 2024 review describes the owner Bill Blankenship becoming verbally abusive, threatening, and using profanity toward a customer who declined a quote — a serious professionalism failure that significantly drags the score down. Pricing is a mixed picture: one review praises fair pricing, while another credibly documents what the reviewer characterizes as price gouging during a declared state of emergency, and a third describes premium charges for low-quality work. Project completion is generally positive with most jobs described as finished and cleaned up, but one review describes belligerent behavior when workmanship issues were raised and the customer ultimately finishing the job themselves, and another describes a job being cut short at the owner's instruction. Experience scores are similarly split — several reviews praise quality workmanship on tiling and plumbing, while one detailed review explicitly describes horrible craftsmanship including bad carpentry, sloppy tile work, and an unwillingness to correct problems. Read less