Benton Plumbing

Benton Plumbing has a strong and consistent track record across professionalism and pricing, with the large majority of reviewers praising punctuality, friendliness, responsiveness, and fair or below-market pricing. However, several notable negative reviews meaningfully drag down the project completion and experience scores: one customer alleged a $15,000 overcharge for work done incorrectly inclu... Read more

Benton Plumbing has a strong and consistent track record across professionalism and pricing, with the large majority of reviewers praising punctuality, friendliness, responsiveness, and fair or below-market pricing. However, several notable negative reviews meaningfully drag down the project completion and experience scores: one customer alleged a $15,000 overcharge for work done incorrectly including a water heater installed upside down; another described a technician arriving without proper equipment and using profanity; a third detailed a prolonged sump pump failure requiring four replacement attempts; and a fourth described a serious breakdown in communication, billing disputes, and alleged substandard workmanship. The responsiveness failure noted in the 2024 review — where Robert accepted a tankless water heater order and then went completely silent — is a recent and credible concern. While the overwhelming volume of positive reviews supports a generally reliable contractor, the severity and specificity of the negative reviews prevent a high score in project completion and experience. Read less