A & D Plumbing & Water Heater

A&D Plumbing receives overwhelmingly positive feedback across all four dimensions, with the vast majority of reviewers praising punctuality, responsiveness, fair pricing, and quality of work. The single 1-star review from August 2020 is a meaningful negative signal: it describes a warranty dispute where a fix lasted only 9 days, the technician refused to honor the stated 30-day warranty without ad... Read more

A&D Plumbing receives overwhelmingly positive feedback across all four dimensions, with the vast majority of reviewers praising punctuality, responsiveness, fair pricing, and quality of work. The single 1-star review from August 2020 is a meaningful negative signal: it describes a warranty dispute where a fix lasted only 9 days, the technician refused to honor the stated 30-day warranty without additional charges, and the customer explicitly criticized the attitude and follow-through — directly impacting both project completion and professionalism scores. Pricing is consistently praised as reasonable and transparent, with one reviewer noting a competing quote was three times higher, though the negative review also raises a concern about upselling after a failed repair. The experience dimension scores well based on multiple reviewers citing skilled diagnosis, thorough explanations, and effective problem-solving, though nearly all supporting reviews are from 2015–2020, with the most recent positive review dated February 2020. The recency gap and the warranty failure case prevent the scores from reaching the highest tier. Read less