Shirley Air

Shirley Air shows significant inconsistency across reviews, with stark contrasts between highly satisfied long-term customers and severely dissatisfied clients. Professionalism is undermined by repeated tardiness and no-show issues (2 hours late, missed appointments without callbacks), though some reviews praise responsiveness. Pricing receives strong marks for fairness and competitive rates. Proj... Read more

Shirley Air shows significant inconsistency across reviews, with stark contrasts between highly satisfied long-term customers and severely dissatisfied clients. Professionalism is undermined by repeated tardiness and no-show issues (2 hours late, missed appointments without callbacks), though some reviews praise responsiveness. Pricing receives strong marks for fairness and competitive rates. Project completion is the weakest dimension, with documented failures including incomplete diagnostics, incorrect ductwork sizing, and refusal to warranty work after causing damage. Experience ratings are mixed—some reviews highlight knowledgeable technicians, while others reveal critical oversights and poor workmanship (dropping putty on AC coils, undersized ductwork). The company's willingness to replace damaged equipment but refusal to install it raises accountability concerns. Read less