Lone Star Water Services

Lone Star Water Services exhibits severe and consistent performance issues across all dimensions. While some individual technicians (Kevin, Roberto, Jose) receive praise for professionalism and skill, systemic failures dominate: chronic no-shows, poor communication, missed callbacks, incomplete work requiring multiple visits, and aggressive upselling of unnecessary services—particularly through ... Read more

Lone Star Water Services exhibits severe and consistent performance issues across all dimensions. While some individual technicians (Kevin, Roberto, Jose) receive praise for professionalism and skill, systemic failures dominate: chronic no-shows, poor communication, missed callbacks, incomplete work requiring multiple visits, and aggressive upselling of unnecessary services—particularly through American Home Shield claims. The company demonstrates a pattern of misrepresenting diagnoses, charging for work not performed, and failing to honor commitments. Positive reviews are primarily from direct Lowe's installations and straightforward repairs; negative reviews cluster around warranty work where the company appears to exploit the claims process. The WW Score of 48.2 reflects a company operating below acceptable standards. Read less