Overview of Company Customer Sentiment Analysis in May
Rocha Plumbing has a deeply mixed and largely concerning review record across 6 reviews spanning 2014 to 2024. Professionalism is the most heavily flagged dimension, with multiple reviews citing rude phone manner, repeated no-shows, failure to communicate delays, and a refusal to honor post-job concerns after a $12K sewer repair. Pricing received mixed signals — one reviewer praised reasonable p... Read more
Rocha Plumbing has a deeply mixed and largely concerning review record across 6 reviews spanning 2014 to 2024. Professionalism is the most heavily flagged dimension, with multiple reviews citing rude phone manner, repeated no-shows, failure to communicate delays, and a refusal to honor post-job concerns after a $12K sewer repair. Pricing received mixed signals — one reviewer praised reasonable pricing while another reported a bait-and-switch quote increase on the day of service. Project completion is a significant concern, with one reviewer describing a trench forming two months after a sewer line repair and two others describing complete no-shows. Experience scores modestly higher, as a small number of reviewers noted the work held up and problems were resolved, but this is offset by the sewer line failure and lack of follow-through. Read less