Find Nearby Plumbers In El Paso, Texas

This plumbing service demonstrates strong overall performance with a WW Score of 82.3, driven primarily by excellent professionalism (85.2) and solid project completion (86.4), both supported by extensive review mentions. Technical experience is also well-documented at 84.7. However, pricing emerges as a notable weakness at 72.1, with multiple customers reporting overcharges, inflated estimates, and concerns about upselling. The company shows inconsistency: many reviews praise fair pricing and value, while others describe charges significantly higher than competitors. Recency analysis shows most high-quality reviews cluster in 2025 and late 2024, though older reviews (2013-2019) also contain both strong praise and serious pricing complaints, suggesting this is a persistent issue rather than recent deterioration.

• PRICING INCONSISTENCY: Multiple customers report being charged substantially more than competitors for identical services (e.g., $1,800 vs. $360 for faucet replacement; $600 for 15-minute diagnostic; $220 for 10-minute toilet handle replacement). This pattern appears across different time periods and suggests either inconsistent pricing practices or selective upselling.
• QUOTE DISCREPANCIES: At least two detailed complaints describe quote mismatches where technicians arrived and either doubled the price or claimed items were not included despite prior discussion with management. One customer reported a technician being disrespectful to managers on the phone.
• SERVICE RELIABILITY ISSUES: Several older reviews (2016, 2019, 2022) describe no-shows, extreme lateness (2+ hours), and poor communication. One review states technician arrived without proper tools and charged for waiting time.
• POTENTIAL FAKE REVIEW PATTERN: Approximately 40-50 reviews from June 2025 are extremely brief (1-3 words: 'Excellent Customer Service,' 'Excellent team!,' 'Brando rocks,' blank reviews with 5-star ratings). These lack specificity and detail typical of genuine reviews. However, they are balanced by detailed negative reviews, suggesting they may be legitimate but low-effort submissions rather than fabricated content.
• BILLING DISPUTES: Multiple complaints about being charged for technician travel time, parts acquisition time, and waiting time in ways customers felt were unfair or excessive.
• RECENCY BIAS: The majority of 5-star reviews cluster in May-June 2025, while negative reviews are spread across the entire timeline (2013-2024), suggesting either recent service improvements or review platform changes.

This score should be trusted with HIGH confidence for professionalism and project completion dimensions, but MODERATE confidence for overall score due to significant and persistent pricing concerns that create a meaningful gap between customer experience quality and perceived value. The company delivers competent work but appears to have structural pricing practices that frustrate a meaningful subset of customers.

Sun City Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. Professionalism is a clear strength (87.5), with extensive evidence of punctuality, courteous technicians, and responsive communication across 127 reviews. Project completion is solid (84.0) with most jobs finished as promised, though some delays and incomplete diagnostics are noted. Experience and technical skill are well-documented (85.0) with technicians consistently praised for knowledge and problem-solving. However, pricing emerges as a notable weakness (68.0), with multiple customers citing high costs, markup concerns, and perceived overcharging, though some acknowledge value-for-money despite premium pricing. The company shows strong consistency in service quality but faces legitimate concerns about cost transparency and fairness.

• PRICING CONCERNS: Multiple reviews (2024-09-30, 2024-08-09, 2024-04-17, 2016-05-02, 2015-11-14, 2015-07-14, 2013-08-07) explicitly mention overcharging, excessive markups, or high prices relative to market rates. One customer (2024-04-17) alleges deliberate padding of bills and creation of unnecessary work.
• QUALITY INCONSISTENCY: A few negative reviews (1-star ratings in 2024, 2022) describe incomplete HVAC diagnostics, missed common problems, and warranty/parts failures that contradict the predominantly positive narrative. These suggest occasional lapses in thoroughness despite strong overall reputation.
• COMMUNICATION FAILURES: Two reviews (2016-03-04, 2015-09-07) report poor communication regarding appointment delays and lack of follow-up on service calls, contradicting the company's otherwise strong professionalism scores.
• RECENCY BIAS CONSIDERATION: Most reviews are from 2023-2025 (approximately 60% of dataset), with older reviews (2013-2017) showing slightly different patterns. Recent reviews are overwhelmingly positive (5-star), which may reflect selection bias or improved operations.
• POTENTIAL FAKE REVIEW PATTERN: The concentration of identical 5-star ratings on 2025-06-02 and 2025-05-26 with generic praise language (e.g., 'super nice,' 'amazing,' 'great job') without specific details warrants caution, though individual reviews contain sufficient specificity to avoid full dismissal.

This WW Score of 82.3 is reliable with HIGH overall confidence, supported by 165 reviews with substantial mentions across all dimensions. However, the score should be interpreted with awareness that pricing concerns are legitimate and underrepresented in the overall calculation due to fewer explicit mentions (18) compared to professionalism (127). Customers seeking Sun City should expect excellent service quality and professionalism but should obtain multiple quotes and carefully review pricing before committing, as cost is a documented pain point despite strong technical performance.

Union Plumbing demonstrates strong professionalism across nearly all reviews, with consistent praise for punctuality, courteous staff, and responsive communication. Project completion is solid with most jobs finished on time and to customer satisfaction, though a small number of negative reviews cite incomplete callbacks and abandoned work. Technical experience is well-documented with customers noting skilled diagnostics and quality workmanship. However, pricing emerges as a significant weakness: multiple recent reviews (2024-2025) explicitly criticize overcharging, price gouging, and failure to honor quotes, with complaints of charges double or triple competitor estimates. This pricing concern is concentrated in recent reviews and substantially impacts overall trustworthiness.

• PRICING INTEGRITY CONCERN: Multiple recent 1-star reviews (Oct 2024, Sept 2024, Mar 2025) allege significant overcharging, failure to honor quotes, and prices 2-3x higher than competitors. One customer reported being charged $1400 vs. competitor quote of $575 for same work. This pattern suggests potential systemic pricing issues.
• COMMUNICATION FAILURES: Several 1-star reviews from 2020 cite failure to return calls or respond to appointment requests, contradicting the company's advertised 24/7 availability. One 2015 review noted 24+ hour delay in returning urgent call.
• QUOTE ACCURACY: 2022 review documents quote of $1300 that became $1600 after completion without customer notification during work. 2024 review alleges similar bait-and-switch on warranty work.
• RECENCY BIAS DETECTED: Overwhelmingly positive reviews dominate 2015-2023 period. Negative reviews cluster in 2024-2025, suggesting possible recent operational or management changes affecting pricing and customer service standards.
• BLANK/MINIMAL REVIEWS: Approximately 15 reviews contain no text or only punctuation (dots, dashes, 'unknown'), inflating review count without substantive data.
• POTENTIAL FAKE REVIEW PATTERN: Numerous 5-star reviews from 2016-2017 contain only generic single-word or single-phrase praise ('Excellent work', 'Good', 'Very well', '.', 'unknown') with no specific details. However, this is offset by many detailed, specific positive reviews with verifiable details.

This WW Score of 82.3 should be treated with CAUTION due to a sharp divergence between historical (2015-2023) and recent (2024-2025) reviews. While professionalism and project completion scores are supported by substantial evidence, the pricing dimension is severely compromised by recent allegations of systematic overcharging and quote violations. The company's overall trustworthiness has likely declined; customers should independently verify pricing and obtain multiple quotes before engaging, particularly for major work.

Star Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven by consistently high marks in pricing (85.5) and experience (87.0). The company excels at fair pricing, transparent quotes, and skilled workmanship across water heater replacements and complex repairs. Professionalism (81.0) and project completion (79.0) are solid but slightly lower, reflecting occasional issues with communication delays, scheduling inconsistencies, and isolated incidents of rudeness. The vast majority of reviews (54 of 60) are 5-star ratings praising responsiveness, honesty, and quality work, though three 1-star reviews document serious failures in follow-up communication and professional conduct.

• CRITICAL: Two severe negative reviews (Jake and unnamed plumber) describe unprofessional behavior—property damage without disclosure, rudeness to customers, and failure to respond to follow-up communications. These are not isolated complaints but documented service failures.
• RECENCY CONCERN: Most reviews are 3+ years old (2014–2018). Only 8 reviews are from 2023–2024, limiting confidence in current service quality. The two most recent 1-star reviews (Sept 2024 and Feb 2020) suggest ongoing issues despite historical positive reputation.
• INCONSISTENCY ALERT: Multiple reviews mention different plumber names (Mark, John/Jon, Jason, Bruce, Chris, Mike, Scott) with varying quality experiences. One 2015 review documents five cancellations and rescheduling failures over 3+ months for a single job, indicating systemic scheduling problems.
• COMMUNICATION FAILURES: Three reviews explicitly cite lack of follow-up on estimates and quotes (Feb 2020, Mar 2015), suggesting a pattern of poor administrative responsiveness despite strong field performance.
• PATTERN ANALYSIS: Positive reviews are detailed and specific (mentioning names, job types, pricing comparisons); negative reviews are equally detailed and credible. This is NOT a fake review pattern—both praise and criticism are substantive.

This WW Score of 82.3 is reliable for historical performance but should be treated with caution for current service expectations. The HIGH confidence is supported by 60 reviews with consistent mention counts across all dimensions; however, the age of most reviews (pre-2020) and recent 1-star complaints suggest the company may be experiencing quality or management changes. Customers should verify current responsiveness and professionalism before booking, particularly for non-emergency work requiring follow-up communication.

The overwhelming majority of reviews praise the professionalism, punctuality, and communication of individual technicians — particularly Chris, Shane, Nick, Vince, Oscar, Rick, and Mark — across what appears to be a network of plumbers operating under similar or shared branding. Pricing is generally described as fair and reasonable, though a meaningful minority of negative reviews cite price gouging, bait-and-switch tactics, and unexpected upcharges, which meaningfully suppresses the pricing score. Project completion is strong overall, with many reviewers noting jobs completed same-day or next-day, but recurring complaints about no-shows, missed appointments, and failure to follow through on callbacks — particularly from Rick and Shane in isolated incidents — prevent a higher score. Technical skill and problem-solving ability are consistently praised, with multiple reviewers noting that these plumbers solved problems others could not, though a small number of reviews describe substandard workmanship or incomplete repairs.

• DUPLICATE REVIEWS DETECTED: Multiple reviews appear verbatim or near-verbatim across different dates, including the 'Jay and Professional Plumbing team / bathtub stopper' review appearing at least 3 times, the 'On time, quality work, friendly and knowledgeable' Nick/Dustin/Vince/Oscar review appearing twice, the 'Nice job and customer service' review appearing twice, the 'Absolutely the best you will ever find' review appearing twice, the 'Awesome service, they get the job done quickly' review appearing twice, the 'Professional Plumbing saved the day' review appearing twice, the 'Started noticing a knocking sound' review appearing twice, the 'We had a kitchen sink back-up on a Sunday' Oscar review appearing twice, the 'Prompt, honest, and professional service' review appearing twice, and the 'Mark was friendly and prompt' review appearing twice. This pattern strongly suggests review padding or platform aggregation artifacts and reduces overall confidence.
• MULTI-ENTITY AGGREGATION SUSPECTED: Reviews reference a wide range of technician names (Chris, Shane, Nick, Vince, Oscar, Rick, Mark, Beto, Robert, Jon, Tim, Carlos, Fabian, Dustin, Joey, Steve, Matthew, Ammon, Richard, William, Cody, Terrance, Domingo, Adrian, etc.) across geographically diverse locations (Riverside CA, Shoreline WA, El Paso TX, Barrington IL, Grosse Pointe MI, Auburn WA, Edmonds WA, etc.). This dataset almost certainly aggregates reviews from multiple distinct businesses operating under similar 'Professional Plumbing' or related names. Scores should be interpreted with caution as they may not reflect any single contractor.
• NEGATIVE REVIEW PATTERN — NO-SHOWS AND GHOSTING: At least 8-10 reviews describe technicians or the company failing to show up for scheduled appointments without notice, failing to return calls, or abandoning jobs mid-project. This is a significant operational reliability concern.
• NEGATIVE REVIEW PATTERN — PRICING COMPLAINTS: Multiple 1-star and 2-3 star reviews cite price gouging, bait-and-switch pricing (quoted one price, charged significantly more), excessive charges for simple jobs, and upselling unnecessary work. These complaints span multiple technicians and locations.
• NEGATIVE REVIEW PATTERN — POOR WORKMANSHIP IN ISOLATED CASES: Several reviews describe work that was not completed correctly, required callbacks that were not honored, or caused additional damage (e.g., leaking valves after installation, incorrect diagnosis, disconnected pipes left unrepaired).
• RECENCY NOTE: The majority of reviews are from 2024-2025, which is positive for recency weighting. However, negative patterns (no-shows, pricing issues) appear across all time periods including recent reviews, suggesting these are not isolated historical issues.
• ALL 5-STAR PATTERN WITH EMPTY REVIEWS: Approximately 20-25 reviews consist of only a star rating with no text. These provide no usable data and were excluded from dimension scoring but inflate the apparent review count.

This WW Score carries MODERATE-to-HIGH reliability for the positive dimensions of professionalism and technical experience, but the score is materially undermined by confirmed duplicate reviews, strong evidence of multi-entity aggregation across geographically distinct businesses, and a consistent minority pattern of serious complaints around pricing transparency, appointment reliability, and follow-through — meaning this score should not be used to evaluate any single contractor without first confirming which specific technician or business entity is being assessed.

ACE Plumbing, Heating and Air draws an overwhelmingly positive picture across a large review base, with the vast majority of customers praising specific technicians by name — particularly Aaron, Chappy, Gerry, Ryan, Manuel, Everett, Martin, Josh, and others — for being professional, knowledgeable, courteous, and responsive. Project completion scores are strong, with most reviewers confirming jobs were finished same-day or next-day, often under emergency conditions. Experience scores are elevated by repeated praise for diagnostic accuracy, technical depth, and creative problem-solving (e.g., Chappy saving a customer $8,000 by avoiding an unnecessary mini-split installation, Martin keeping a 34-year-old HVAC unit running). Pricing scores are pulled down meaningfully by a cluster of credible negative reviews citing hidden fees (credit card surcharges, travel time charges, truck fees), overcharging for simple jobs, and one reviewer being quoted $1,200 for a job another plumber did for $200. Professionalism is also modestly penalized by a recurring pattern of negative reviews citing rude staff, no-shows, failure to honor warranties, and at least one technician (Mike/Mohammad) accused of fraud and non-refund — these are serious flags that prevent a higher score despite the dominant positive signal.

• DUPLICATE REVIEWS DETECTED: Two pairs of reviews are near-identical in wording and posted on consecutive dates (June 6-8 and June 5-7, 2025). The Aaron review and the Martin/Aaron AC review each appear twice with different dates. This is a strong indicator of review manipulation or padding and reduces confidence in the most recent review cluster.
• FAKE REVIEW CONCERN: A review posted by the company owner (Max Greenberg) praising his own technician Chappy is included in the dataset. While disclosed, this is a self-review and should carry zero weight in scoring. It has been excluded from scoring calculations.
• HIDDEN FEES / PRICING TRANSPARENCY: Multiple credible negative reviews cite undisclosed fees including a 5% credit card surcharge, a $30 travel time charge, and a $10 truck fee not disclosed at booking. One reviewer was charged $470 to auger three drains with no upfront pricing disclosure. These are material pricing integrity concerns.
• SERIOUS MISCONDUCT ALLEGATION: One review (Feb 2024) names a specific technician 'Mike (Mohammad Alzawahreh)' and alleges payment was taken via Venmo for unresolved work, refund requests were ignored, and calls were evaded. This is a fraud allegation and significantly impacts the professionalism score.
• WARRANTY VIOLATIONS: Multiple reviews across different time periods allege that ACE failed to honor stated warranties — including a lifetime water heater guarantee, a 30-day drain warranty dispute, and a callback that was never honored after a no-show emergency call.
• NO-SHOW / ABANDONMENT INCIDENTS: At least three reviews describe technicians or the company failing to show up for scheduled appointments without notice, including one emergency no-call no-show and one technician who broke drywall and left without completing the job.
• RUDE STAFF PATTERN: Multiple reviews spanning 2018–2024 describe rude, dismissive, or hostile interactions with staff — including hang-ups, refusal to let customers speak, and disrespectful treatment of elderly customers. This is a recurring pattern, not isolated incidents.
• RECENCY NOTE: The review dataset spans from 2011 to June 2025. Reviews from 2011–2018 involve different technicians and possibly different ownership/locations. The most recent 12 months (mid-2024 to mid-2025) are heavily positive and dominate the dataset, but the negative reviews from this period (hidden fees, rude manager Scott, no-show) are credible and have been weighted accordingly.
• MULTI-LOCATION AMBIGUITY: Reviews reference multiple geographic areas including Sacramento CA, Bullhead City AZ, Toledo OH, Baltimore MD, Diamond Bar CA, Evansville IN, and others. It is likely that this dataset aggregates reviews for multiple unrelated businesses operating under the 'Ace Plumbing' name. Scores should be interpreted with caution as they may not reflect a single contractor's performance.

This WW Score carries HIGH data confidence due to the large review volume, but its reliability as a single-contractor assessment is MODERATE at best, given strong evidence that reviews from multiple geographically distinct and likely unrelated 'Ace Plumbing' businesses have been aggregated together — consumers should verify they are reading reviews specific to their local ACE Plumbing branch before making a hiring decision.