Barrett Airworks Service

All four reviews are negative, painting a consistently poor picture of this contractor across nearly every dimension. Professionalism is severely undermined by a company that never called a customer back, a manager who refused to speak directly to a client, and technicians with poor customer service skills. Project completion is a major concern, with one job requiring three visits in four days, an... Read more

All four reviews are negative, painting a consistently poor picture of this contractor across nearly every dimension. Professionalism is severely undermined by a company that never called a customer back, a manager who refused to speak directly to a client, and technicians with poor customer service skills. Project completion is a major concern, with one job requiring three visits in four days, another involving a drain pipe installed incorrectly at the original installation, and a third where a technician could not perform the repair without phoning in for instructions. On the experience front, there are explicit mentions of wrong diagnoses, a technician who did not know how to install the part he brought, and replacing parts that did not need replacing. Pricing drew criticism for a $153 diagnostic charge billed to a customer for a problem caused by the company's own faulty original installation. Read less