Overview of Company Customer Sentiment Analysis in May
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This single review paints a severely negative picture across multiple dimensions. Professionalism scored extremely low due to explicit accounts of poor communication, repeated broken promises, failure to follow through on sending a quote, condescending attitude, and blame-shifting toward the customer. Project completion also scored near-zero as the job never progressed past an initial site visit — no quote was ever delivered and no work was begun, representing a complete failure of follow-through. Experience received a marginally higher but still very low score because the reviewers noted that no measurements or photos were taken during the site visit, suggesting a lack of diligence and technical rigor, though no completed work existed to evaluate. Pricing could not be scored at all since no quote was ever provided. Read less