A & A Plumbing

A&A Plumbing has a strong base of loyal, long-term customers who consistently praise individual technicians — particularly Rosendo, Dave, Larry, Germaine, and Mike — for technical skill, problem-solving ability, and courteous demeanor, which drives a solid experience score. However, professionalism is meaningfully dragged down by a recurring and well-documented pattern of no-shows, missed appo... Read more

A&A Plumbing has a strong base of loyal, long-term customers who consistently praise individual technicians — particularly Rosendo, Dave, Larry, Germaine, and Mike — for technical skill, problem-solving ability, and courteous demeanor, which drives a solid experience score. However, professionalism is meaningfully dragged down by a recurring and well-documented pattern of no-shows, missed appointments, unreturned calls, and poor front-office responsiveness, appearing across multiple independent reviews spanning 2013 through 2024. Pricing is the weakest dimension: while many reviewers found costs fair or reasonable, a significant minority reported feeling overcharged, encountering arbitrary flat-rate billing, or receiving quotes far above market rate — including one reviewer charged $252 for a five-minute p-trap replacement and another quoted $350 for a faucet install versus a $110 market rate. Project completion scores moderately well when technicians do show up, with most jobs completed fully and a one-year warranty honored in several cases, but the no-show and scheduling failure pattern directly undermines this dimension. The overall score reflects a contractor with genuine technical strengths but serious and persistent operational reliability problems that have cost them customers and trust over many years. Read less