Pete’s Plumbing

Pete's Plumbing has a strong base of loyal long-term customers — many citing 10, 20, 25, even 39 years of repeat use — and the majority of technicians (Colin, Vince, Josh, James, Ron, Joey, Horacio, Frank) are praised for punctuality, friendliness, and technical skill. However, a meaningful cluster of negative reviews (roughly 25–30 out of 163) reveals recurring systemic issues: missed or no... Read more

Pete's Plumbing has a strong base of loyal long-term customers — many citing 10, 20, 25, even 39 years of repeat use — and the majority of technicians (Colin, Vince, Josh, James, Ron, Joey, Horacio, Frank) are praised for punctuality, friendliness, and technical skill. However, a meaningful cluster of negative reviews (roughly 25–30 out of 163) reveals recurring systemic issues: missed or no-show appointments without notification, poor office communication and follow-through on estimates and callbacks, and at least several instances of work left incomplete or worsened. Pricing complaints are notable — multiple reviewers cite billing discrepancies, undisclosed hourly charges, and feeling overcharged — which meaningfully drags the pricing score below the otherwise positive sentiment. Project completion is similarly mixed: while most jobs are described as completed well, there are documented cases of abandoned work, unresolved problems after service, and refusal to honor callbacks. The experience dimension scores highest, as technical competence is praised far more often than it is criticized, though a few reviews describe plumbers who were clearly out of their depth. Read less