Plumb Bros

This single review is detailed, specific, and credible — the reviewer describes a complex Lochinvar boiler repair, names the technicians (Kellwin and Jose), references a prior negative experience with a competitor for contrast, and praises both the technical knowledge and transparent pricing. Professionalism scores high due to explicit mentions of honesty, ethics, and punctuality (showed up same... Read more

This single review is detailed, specific, and credible — the reviewer describes a complex Lochinvar boiler repair, names the technicians (Kellwin and Jose), references a prior negative experience with a competitor for contrast, and praises both the technical knowledge and transparent pricing. Professionalism scores high due to explicit mentions of honesty, ethics, and punctuality (showed up same day). Pricing scores well given the reviewer explicitly called the cost 'very reasonable' and noted parts were cheaper than a prior competitor's quote. Project completion is strong as the job was fully finished across two visits with parts ordered and installed. Experience scores highest given the reviewer specifically highlights Kellwin's formal boiler training at the Lochinvar facility in Tennessee and his ability to diagnose the problem quickly. Read less