Brown & Sons Plumbing, Heating, & Air

The overwhelming majority of reviews describe a deeply problematic contractor with serious, recurring failures across every dimension. Project completion is catastrophically poor, with multiple reviewers reporting abandoned jobs, no-shows, technicians taking payment and disappearing, and work left incomplete or made worse. Professionalism is nearly nonexistent, with documented instances of rude st... Read more

The overwhelming majority of reviews describe a deeply problematic contractor with serious, recurring failures across every dimension. Project completion is catastrophically poor, with multiple reviewers reporting abandoned jobs, no-shows, technicians taking payment and disappearing, and work left incomplete or made worse. Professionalism is nearly nonexistent, with documented instances of rude staff, late-night harassing texts, blocked phone numbers, and a complete failure to communicate. Pricing is flagged as predatory and non-transparent, with undisclosed call-out fees, wildly inflated estimates, and demands for upfront cash payments. Experience and workmanship are also severely deficient, with multiple reviews describing repairs that failed immediately, damaged property caused by technicians, and incorrect parts installed. Three reviews with 5-star ratings exist but are sparse in detail and inconsistent with the overwhelming pattern of negative, highly specific complaints, raising authenticity concerns. Read less