1st American Plumbing

This contractor has a deeply polarized review profile: a cluster of enthusiastic 5-star reviews praising specific technicians like Zach, Santiago, and James, contrasted with a significant number of 1-star reviews describing abandoned work, dishonest diagnoses, billing surprises, threats, and refusal to honor warranties. Professionalism scores were dragged down substantially by multiple accounts of... Read more

This contractor has a deeply polarized review profile: a cluster of enthusiastic 5-star reviews praising specific technicians like Zach, Santiago, and James, contrasted with a significant number of 1-star reviews describing abandoned work, dishonest diagnoses, billing surprises, threats, and refusal to honor warranties. Professionalism scores were dragged down substantially by multiple accounts of the owner screaming at customers, staff hanging up on callers, and technicians refusing to leave invoices or return calls. Project completion is a major liability — several reviewers describe jobs left unfinished for weeks or months, incorrect parts installed, and work that made problems worse. Pricing concerns are serious, with multiple reviewers alleging inflated estimates submitted to home warranty companies that caused claims to be denied, suggesting a pattern of bad-faith billing. Experience scores reflect a mixed picture: some technicians demonstrated genuine skill and thoroughness, while others could not correctly identify pump types, failed to turn gas back on after installation, and required customers to look up error codes themselves. Read less