Riddell Plumbing

Riddell Plumbing demonstrates strong positive performance across the majority of reviews, with many customers praising courteous, professional technicians who respond quickly and complete jobs effectively. However, a meaningful cluster of negative reviews — spanning multiple years — raises legitimate concerns across all four dimensions: pricing transparency issues (overcharging, undisclosed fl... Read more

Riddell Plumbing demonstrates strong positive performance across the majority of reviews, with many customers praising courteous, professional technicians who respond quickly and complete jobs effectively. However, a meaningful cluster of negative reviews — spanning multiple years — raises legitimate concerns across all four dimensions: pricing transparency issues (overcharging, undisclosed flat-rate switches, alleged price gouging during emergencies), incomplete or failed first-attempt repairs requiring costly return visits, poor internal communication and scheduling follow-through, and at least one documented instance of a technician becoming verbally aggressive with a customer. Professionalism scores are pulled down by recurring complaints about rude staff, no-shows, and poor communication protocols, even though the majority of reviewers report positive interactions. Project completion is similarly mixed, with several reviews describing jobs left unfinished, warranty denials, and work that failed shortly after service. Pricing is the weakest dimension, with multiple independent reviewers citing overcharging, lack of upfront quotes, and rates significantly above market averages. Read less