Rick’s Hardware & Decorative Plumbing

Professionalism is the most-discussed dimension and tells a mixed story: several reviewers praise friendly, helpful, and professional staff by name, while multiple others explicitly describe rude treatment, curt responses, and a perceived decline in service quality over time. Pricing is mentioned in only two reviews, with one noting a 'big markup' and another implying cost was acceptable if servic... Read more

Professionalism is the most-discussed dimension and tells a mixed story: several reviewers praise friendly, helpful, and professional staff by name, while multiple others explicitly describe rude treatment, curt responses, and a perceived decline in service quality over time. Pricing is mentioned in only two reviews, with one noting a 'big markup' and another implying cost was acceptable if service were better, suggesting pricing is above average but not egregious. Project completion receives a notable negative signal from one reviewer who experienced a 2-month delay caused by an incorrectly ordered item and zero proactive communication, while another praised timely responsiveness — resulting in a low score on limited data. Experience and product knowledge are generally well-regarded, with multiple reviewers praising staff expertise and the quality of the showroom selection, though this does not offset the service concerns. Read less