Find Nearby Plumbers In Dallas, Texas

Cody & Sons demonstrates strong professionalism and technical expertise across plumbing and HVAC services, with consistently positive feedback on punctuality, courtesy, and workmanship quality. Project completion is reliable with most jobs finished on time and follow-through honored. However, pricing emerges as a significant weakness, with multiple complaints about markups, overcharges, and inconsistent quotes that undermine trust despite otherwise excellent service. The company excels in communication and problem-solving but struggles with transparent, fair pricing practices.

• FAKE REVIEW PATTERN DETECTED: Reviews dated 2025-06-09, 2025-06-08, 2025-06-06, 2025-06-05 contain near-identical phrasing ('Jeff was amazing quick and efficient to give us the best service for the best price' appears twice verbatim; Daniel review duplicated exactly; Jordan/Cody review duplicated; Mike Boyd review with excessive name repetition). Multiple empty reviews (5-star with no text) suggest review padding.
• PRICING CONCERNS: 11 reviews explicitly mention overcharging, price gouging, or unfair pricing. Examples include: $1,358 for 2-hour fan motor replacement (vs. $250 part cost); $315 for toilet tank innards (parts cost $35); $250-$289 diagnostic fees vs. advertised $89; $1,600 water filter quote vs. competitor's $200; inconsistent quotes ($89 → $125 → $289 within hours). This pattern is serious and consistent.
• SERVICE QUALITY INCONSISTENCY: Several reviews report incomplete work on first visit requiring callbacks (AC tune-up missed drain line clearing; technician unplugged heater cord; compressor misdiagnosis). One review reports technician muttering profanity and walking away.
• DISCRIMINATION ALLEGATION: One 1-star review (2020-05-05) alleges owner Randy refused service because reviewer is an ICU nurse, citing technician discomfort. Another 1-star review (2020-06-29) suspects LGBTQ discrimination due to 48-hour non-response.
• RESPONSIVENESS ISSUES: Multiple reviews cite long wait times (1-2+ weeks for appointments), missed callbacks, and communication failures despite company's reputation for responsiveness.
• RECENCY NOTE: Most recent reviews (2025) show continued pricing complaints and fake review patterns. Older reviews (2018-2020) show more balanced feedback. Recent negative reviews suggest ongoing systemic issues.

This WW Score of 82.3 is reliable for assessing technical competence and professionalism but significantly understates customer dissatisfaction with pricing practices. The HIGH confidence in professionalism and experience is well-supported by 140+ mentions, but the MODERATE confidence in pricing (32 mentions) masks a consistent pattern of overcharging that appears in roughly 5% of all reviews—a red flag for a service business. Customers should expect quality work but should obtain multiple quotes and scrutinize invoices carefully. The fake review pattern and pricing complaints suggest the company's overall trustworthiness is lower than the WW Score alone indicates.

TopTech Electric & Plumbing demonstrates strong overall performance driven by exceptional professionalism and technical expertise. Technicians consistently receive praise for punctuality, courtesy, communication, and knowledge across 128 and 95 mentions respectively. Project completion is reliable with 89 mentions of timely, thorough work. However, pricing emerges as a notable weakness with 22 explicit mentions of high costs, with customers describing rates as 'expensive,' '30% above market,' and 'pricey,' though most acknowledge quality justifies the premium. The company excels at same-day service, detailed explanations, and problem-solving but struggles with transparent upfront pricing and occasionally aggressive sales tactics.

• PRICING CONCERN: Multiple reviews (22 mentions) explicitly cite high pricing. Customers report rates 30% above market, $432 for receptacle replacement, $500+ for fan wiring, and $280 for shower snaking. While quality is praised, pricing is a consistent friction point.
• OWNER BEHAVIOR ISSUES: Three reviews (1-star ratings from 2024-03-26, 2024-04-03, and narrative in 2024-10-10) describe owner Mike as argumentative, berating, and using pressure tactics. One customer reported being called twice after leaving a negative review and described harassment. Another noted the owner 'scolded' customers for bad reviews. This suggests potential reputation management issues.
• ESTIMATE POLICY FRICTION: Multiple reviews (2024-10-21, 2024-10-16, and undated reviews) indicate frustration with the company's refusal to provide phone estimates, requiring in-person visits with $55 service fees. Customers perceive this as a barrier to transparent pricing.
• INCOMPLETE WORK: One review (2025-04-10, 3-star) explicitly states the company 'solved one problem but were unable to correctly install a part for the second problem,' requiring a different contractor to fix the issue. Customer also criticized 'hard-sell tactic' during quote review.
• SERVICE CANCELLATION: One review (2024-01-29, 1-star) reports appointment cancellation 3 hours before scheduled time with no explanation, described as 'unprofessional, sloppy and irresponsible.'
• DIAGNOSTIC FAILURES: One review (undated, 1-star) reports technician refused to diagnose attic fan wiring issue, claiming nothing could be done, then quoted $500+ for new installation. Customer hired roofer who fixed it for $200 after testing showed the fan worked.
• REVIEW AUTHENTICITY NOTE: 3 reviews contain only ratings with no text (2025-06-02 x2, 2025-05-26). Additionally, 15+ reviews lack dates. The overwhelming majority (95%+) are 5-star ratings with highly positive language, which combined with empty reviews, suggests possible review curation or filtering. However, the presence of detailed 1-3 star reviews with specific complaints mitigates concerns about entirely fake reviews.
• RECENCY BIAS: Most recent reviews (past 6 months, 2025) are uniformly 5-star with detailed praise. Older reviews (2019-2023) show more balanced ratings including 4-star reviews citing pricing concerns. This pattern could indicate improved service or selective review display.

This WW Score of 82.3 is highly reliable for assessing professionalism and technical expertise (HIGH confidence based on 128 and 95 mentions respectively), but the pricing dimension (71.0, MODERATE confidence with 22 mentions) should be weighted carefully as it represents a genuine market concern. The company delivers quality work consistently, but customers should expect premium pricing and should request detailed written estimates before committing. The owner's documented aggressive response to negative reviews is a legitimate concern for risk-averse customers.

Hawk Plumbing, Heating & Air demonstrates strong professionalism across 48 reviews, with consistent praise for punctuality, communication, and courteous technicians like Reuben, Jason, Cody, and Travis. Project completion scores are solid (79.0) but tempered by several documented failures including incomplete work, missed callbacks, and unresolved technical issues. Pricing is generally viewed favorably (81.0) with customers noting fair rates and good value, though one customer disputed a $900 blower motor estimate. Experience and technical skill are well-regarded (85.0), with customers appreciating knowledgeable technicians and quality workmanship, though a few reviews note diagnostic failures on complex AC issues.

• PATTERN DETECTED: Multiple empty/blank reviews (5 reviews with no text, ratings only) suggest potential review manipulation or incomplete submissions.
• NEGATIVE OUTLIERS: 6 reviews with ratings 1-3 stars describe serious issues including cancelled service due to payment confusion, incomplete work, missed callbacks, diagnostic failures, and lack of follow-up—these are credible and specific complaints that significantly impact scores.
• RECENCY BIAS: 45 of 67 reviews (67%) are from 2024-2025, with only 22 reviews from 2023 or earlier. Recent reviews are overwhelmingly positive (5-star), while older reviews contain more critical feedback, suggesting either improved service or review selection bias.
• INCOMPLETE WORK: Review from 2024-02-09 documents 7-hour job quoted at 3 hours, missing final inspection removal, and unpainted surfaces—indicates project completion issues.
• UNRESOLVED CALLBACKS: Multiple reviews (2021, 2017, 2020) document promised callbacks that never occurred, suggesting systemic communication/follow-up problems despite recent improvements.
• TECHNICAL FAILURES: 2017 reviews describe inability to diagnose AC problems after 3 visits and failure to detect coil leaks during pre-closing inspection, indicating experience gaps on complex diagnostics.

This WW Score of 82.3 is reliable with HIGH overall confidence due to 67 usable reviews with strong mention counts across all dimensions; however, the score masks significant variability—recent reviews (2024-2025) are predominantly 5-star with minimal criticism, while older reviews (2017-2021) reveal documented failures in callbacks, project completion, and technical diagnostics that suggest either genuine service improvement or potential review recency bias; the 6 credible negative reviews warrant caution and suggest this company performs well on routine maintenance but may struggle with complex diagnostics and follow-up accountability.

Marquez Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by exceptional professionalism (87.5) and solid project completion (84.0). The company excels at responsiveness, punctuality, and customer communication, with numerous reviews praising quick callbacks, same-day service, and friendly technicians. Technical skill and workmanship are consistently praised across water heater installations, drain repairs, and complex plumbing work. However, pricing emerges as a notable weakness (76.0), with several customers reporting unexpected charges, hourly billing disputes, and tool fees that felt excessive. A handful of serious service failures—including two no-shows without communication and one incomplete repair causing property damage—temper the otherwise positive profile.

• PRICING CONCERNS: Multiple reviews (2020-12-23, 2023-06-13, 2021-10-05, 2014-05-13) report billing disputes, unexpected charges for additional labor, tool fees, and hourly minimums that customers felt were unfair. This is the most consistent negative pattern.
• SERVICE FAILURES: Two critical incidents of no-shows without communication (2020-05-27) and one incomplete repair that caused water damage (2015-01-22) indicate occasional lapses in accountability and quality control.
• CUSTOMER SERVICE INCONSISTENCY: One 1-star review (2023-08-19) describes poor receptionist behavior and lack of consideration for a long-term senior customer. Another review (2013-07-30) reports no callback after initial good service.
• RECENCY NOTE: Most reviews are from 2018 or earlier (approximately 60% of dataset). Recent reviews (2024, 2023) are predominantly 5-star with minimal critical detail, which could suggest selection bias or review filtering. However, the 2023-08-19 negative review and 2023-06-13 pricing complaint provide recent balance.
• FAKE REVIEW RISK - LOW: While many reviews are enthusiastic, they contain specific details (technician names, time durations, problem descriptions, pricing comparisons) that suggest authenticity. No obvious patterns of identical phrasing or generic praise detected. The presence of 1-2 and 2-3 star reviews alongside 5-star reviews supports credibility.

This WW Score of 82.3 is reliable and should be trusted for general guidance. The score is based on 56 reviews with strong data density across all dimensions. Professionalism and project completion are well-supported by 38-42 mentions each (HIGH confidence). However, the pricing score (MODERATE confidence, 16 mentions) should be weighted carefully—customers consistently report billing surprises and disputes, suggesting this is a genuine operational weakness rather than isolated complaints. The company's responsiveness and technical skill are genuinely strong, but prospective customers should request detailed written quotes and clarify billing terms upfront before engaging services.

Sheffield Plumbing demonstrates strong overall performance with particular strengths in professionalism and project completion. The company excels at responsiveness, punctuality, politeness, and follow-through on jobs, with numerous reviews praising quick callbacks, same-day service, and thorough workmanship. However, pricing emerges as a notable weakness, with three explicit complaints about overcharging, hidden fees, and warranty misrepresentation that significantly offset the many positive affordability mentions. Technical skill and experience are consistently praised across reviews, though fewer reviews explicitly address this dimension. The WW Score of 82.3 reflects a reliable, professional contractor with a pricing credibility issue that warrants caution.

• PRICING CONCERN: Three reviews (2022-11-28, 2022-06-10, 2022-06-10) explicitly criticize pricing as overpriced or warranty misrepresentation. One customer reported $99 annual service + $280 for 20 minutes of work with discount confusion. Another reported warranty that 'doesn't cover anything' and charged $100 extra. These are specific, detailed complaints that contradict the 'reasonable pricing' narrative in positive reviews.
• EMPTY REVIEWS: Four reviews contain only a 5-star rating with no text (2022-06-10 x3, 2021-06-10 x2, 2020-06-10, 2019-06-11). These provide no usable data and suggest possible review padding.
• RECENCY SKEW: Majority of reviews are from 2020 and earlier (30 of 51 reviews). Only 7 reviews are from 2024-2025. Recent pricing complaints (2022) suggest potential ongoing issues not reflected in older positive reviews.
• RESPONSIVENESS ANOMALY: One 1-star review (2021-06-10) states 'they never called me back,' directly contradicting the overwhelming narrative of excellent responsiveness. This suggests inconsistent service delivery.
• REVIEW CONCENTRATION: Multiple reviews from same dates (2022-06-10, 2021-06-10, 2020-06-10, 2019-06-11) with similar generic praise language raises minor concerns about potential review clustering, though content is sufficiently varied to avoid full fake review classification.

This WW Score of 82.3 is reliable for assessing professionalism and project completion (HIGH confidence), but the pricing dimension should be treated with caution due to explicit contradictions between positive and negative reviews and limited recent data; customers should request detailed written quotes and clarify warranty coverage before engaging this contractor.

Schrader Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism (85.2), experience/technical skill (86.1), and project completion (84.6). The company excels at responsiveness, punctuality, and knowledgeable technicians across 112+ professionalism mentions and 89+ experience mentions. However, pricing emerges as a notable weakness (71.4), with 48 explicit mentions of high costs, overcharges, and concerns about value—a pattern that appears across multiple review periods. While most recent reviews (past 12 months) are overwhelmingly positive, the pricing complaints span the entire review history, suggesting a systemic issue rather than recent improvement.

• PRICING CONCERN: 48 mentions of pricing issues including overcharges, high hourly rates ($400+/hour cited), nickel-and-diming, and estimates significantly higher than competitors. Multiple customers report being quoted $3,000-$7,000 for jobs completed elsewhere for $300-$350, indicating potential diagnostic or quoting inflation.
• DIAGNOSTIC ACCURACY: 6+ reviews mention misdiagnosis or incorrect problem identification (e.g., recommending full main line replacement when issue was roots; quoting $6,000 for main line when actual fix was $350; suggesting $7,000 water heater replacement when pilot light issue was simple). This undermines trust despite technical skill.
• ESTIMATE POLICY INCONSISTENCY: Multiple reviews (2023-2024) report confusion about free vs. paid estimates, with some customers charged $195-$225 for estimates despite advertised 'free estimate' policy. One review mentions manager offering refund if negative review is removed—potential review manipulation.
• CUSTOMER SERVICE INCONSISTENCY: 4 reviews mention rude phone staff, unprofessional attitudes from individual technicians, and poor follow-up (owner 'ghosting' customer after failed work). One review reports company deleting negative Facebook review.
• WARRANTY/CALLBACK ISSUES: Multiple reviews mention callbacks for incomplete work, leaks reappearing within 12 hours, and disputes over warranty coverage. One customer charged $820 for drain cleaning that failed within 12 hours and was told it wasn't under warranty.
• RECENT REVIEW CONCENTRATION: 60+ reviews from June 2025 (future date—likely data entry error or platform artifact). All are 5-star with minimal detail. This concentration warrants caution; however, reviews span 2014-2025 with consistent patterns, so overall assessment remains valid.
• FAKE REVIEW RISK—MODERATE: Multiple 5-star reviews with no text or single-word reviews (e.g., 'unknown', '..', '.') suggest possible automated/placeholder entries. However, detailed negative reviews are specific and credible, and positive reviews contain varied, specific details (technician names, job descriptions, timelines), reducing overall fake review risk to moderate rather than high.

This WW Score of 82.1 is reliable and should be trusted, supported by 176 reviews with HIGH confidence across all dimensions. The score accurately reflects a company with strong technical execution and professionalism but significant and persistent pricing concerns that materially impact customer satisfaction. The pricing weakness is well-documented across 48 mentions spanning multiple years, making it a genuine business characteristic rather than an outlier. Prospective customers should expect quality work but should obtain multiple quotes and scrutinize estimates carefully.