Pearson Plumbing

Pearson Plumbing has a deeply mixed record across all four dimensions. Professionalism is significantly dragged down by repeated complaints about no-shows, missed appointments, failure to communicate delays, rude technicians, and one instance of a plumber behaving unprofessionally on-site. Pricing is a notable weak point, with multiple reviewers explicitly citing overcharging, lack of upfront esti... Read more

Pearson Plumbing has a deeply mixed record across all four dimensions. Professionalism is significantly dragged down by repeated complaints about no-shows, missed appointments, failure to communicate delays, rude technicians, and one instance of a plumber behaving unprofessionally on-site. Pricing is a notable weak point, with multiple reviewers explicitly citing overcharging, lack of upfront estimates, billing for unrendered services, and one quote described as four times higher than competitors — though a handful of positive reviews praise fair or below-estimate pricing. Project completion is inconsistent: several reviews praise fast, thorough work, but others describe jobs left incomplete, problems not diagnosed, and follow-through failures including one case escalated to the Texas state plumbing board. Experience scores moderately, with positive reviews citing skilled diagnosis and complex jobs handled well (slab leaks, tankless heaters, sewer tie-ins), but offset by reviews describing failed diagnoses and poor-quality parts. The overall picture is a contractor with capable plumbers on staff but serious and recurring operational and customer service problems. Read less