Mai Plumbing Co

Mai Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks across all four dimensions. Professionalism is the strongest area (87.2), with extensive evidence of punctuality, courteous technicians, and responsive communication. Pricing scores 78.5, reflecting generally fair and transparent rates, though some customers report surprise charges and h... Read more

Mai Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks across all four dimensions. Professionalism is the strongest area (87.2), with extensive evidence of punctuality, courteous technicians, and responsive communication. Pricing scores 78.5, reflecting generally fair and transparent rates, though some customers report surprise charges and high labor rates. Project completion (84.3) shows reliable job finishing, though a small number of repeat-issue complaints lower this score. Experience (85.1) is supported by numerous mentions of skilled workmanship and problem-solving ability. The company benefits from strong recent reviews (past 12 months) and long-term customer loyalty, though older reviews reveal historical owner conduct issues that have been mitigated. Read less